What do I do with a negative review?

Respond calmly and publicly; the next customer reads along. Because the feedback channel usually catches complaints earlier, it stays rare. If one does land, we help you write a composed response that builds trust instead of fanning the flames.

How fast does this build up?

That depends on your job volume: every finished job is a chance. Do not expect a hundred reviews in a month, but do expect a steadily climbing counter that visibly passes competitors who never ask, within a few months.

Part of the system

Review funnel: from finished job to Google review

People searching in your region do not compare quotes, they compare stars. The review funnel turns every finished job into a chance for visible proof: a Google review, automatically on your own site too, with stars that carry into the search results. Not a one-time push, but a fixed part of every handover.

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What you get

Direct review link

One tap takes the customer straight into the Google review form of your business profile. No searching for your business name, no drop-offs halfway.

QR card on site

At handover you leave a card with a QR code. Scan, write the review, done while the satisfaction is still fresh.

Review wall on your site

New Google reviews appear automatically on your website, always current. Visitors see real customers from their own area.

Stars in Google

With the right structured data, your ratings can appear as stars in the search results. That makes you stand out before anyone has even clicked.

Feedback channel alongside

Next to the funnel sits a direct feedback form to you. Problems land with you first, so you can solve them with a conversation instead of in public.

How it works

Handover

The job is done and the customer is happy. That exact moment starts the funnel: automatically by message, or right on site with the QR card.

Review in one tap

The customer lands directly in the review form and writes two sentences. That is all it is, and all it needs to be.

Visible on site and Google

The review counts on your Google profile and appears automatically on your website. One review works in two places at once.

Monthly reporting

In the dashboard you see the number of new reviews and your average score per month, next to the rest of your numbers.

From the field

In a region where the number one has eight reviews, this is low-hanging fruit: a trade business that asks after every job pulls ahead structurally within a few months. That is why the funnel is a standard part of every handover, not a one-off campaign week.

Questions

Questions about the review funnel

Yes, asking is fine. What is not allowed: buying reviews, or only inviting happy customers. That is why every customer gets the same invitation with us, and the feedback channel sits separately next to it. Clean within the rules, and it works better too.

Want to see how this works for your business?

We work with a maximum of 1 business per trade per region. Once your area is taken, the opportunity goes to someone else.

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