What happens when a customer is not satisfied?

Every customer gets the same review invitation, but next to the funnel there is a direct feedback channel to you. A complaint reaches you first, so you can fix it with a phone call before it becomes a public one-star.

Do I have to change how I work?

No. The system fits how you already work: you mark a job as completed in the dashboard, or we connect to your existing planning. Follow-up and review requests run by themselves after that.

Part of the system

Automatic follow-up and Google reviews

Most jobs are not lost to a competitor with better work, but to silence: an inquiry that sits for three days, a quote that never gets a follow-up, a happy customer who was never asked for a review. This part automates exactly that, like the review system we built for BPM Parket.

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What you get

Instant confirmation

Every inquiry gets a personal confirmation within a minute, including what the customer can expect. The customer knows it landed; your hands stay free.

Quotes stay warm

No response to your quote? The system automatically sends a friendly reminder after a few days, then one final check. You hear about it the moment the customer moves.

Review request after handover

Job done? The customer automatically receives a personal message with a direct link to your Google review form. No searching, no friction.

Everything visible in the dashboard

Which inquiry is waiting on whom, which quote is open, which review requests are running: you see it at a glance, on your phone too.

How it works

Job completed

You mark the job as done (or it happens automatically from your planning). That is the starting signal for the review flow.

Personal message

The customer gets a message in your tone of voice: thanks for the trust, with one button straight to the Google review form of your business profile.

One friendly reminder

No response after a few days? One reminder, then it stops by itself. Asking for a review is fine; pushing is not.

Review comes in

The review appears on your Google profile and automatically on your website. In the dashboard you see the score and can respond right away.

From the field

For BPM Parket this flow runs on every completed floor: the customer gets the request, the reviews appear on the site, and the team sees exactly which requests are open in the dashboard. Asking takes zero time, so it actually happens.

Questions

Questions about follow-up and reviews

Not if you dose it. That is why we send one confirmation, one reminder, and one final check, in your tone with your name under it. Anything beyond that is up to you. Customers experience it as professional, not pushy.

Want to see how this works for your business?

We work with a maximum of 1 business per trade per region. Once your area is taken, the opportunity goes to someone else.

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